Terms and Conditions — Globiz

Globiz

Terms and Conditions

Effective Date: June 11, 2026 | Last Updated: June 11, 2026 | Version: 1.0

Please read these Terms carefully. By installing, accessing, or using Globiz you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service.

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and AlphaTok Singapore Pte. Ltd. ("Company", "we", "us", or "our"), a company incorporated in Singapore, regarding your use of the Globiz desktop application and any related services (collectively, the "Service").

By clicking "I Agree", creating an account, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refers to that entity.

2. Definitions

"Service": The Globiz desktop application, web interfaces, APIs, and any related features or functionality provided by the Company.
"Account": Your registered user account used to access the Service.
"User Data": All data, content, and information you upload, import, input, or generate while using the Service, including CRM records, contact lists, campaign content, and communications.
"AI Features": Functionality powered by large language models (LLMs) and AI systems that generate, summarise, analyse, or recommend content or actions within the Service.
"Outreach": Emails, social media messages, or other communications sent to third parties using or through the Service on your behalf.
"Subscription": A paid plan granting access to the Service for a defined billing period.
"Authorised Users": Employees or contractors you authorise to access the Service under your Account.

3. Eligibility and Account Registration

3.1 Age and Capacity

You must be at least 18 years of age and have full legal capacity to enter into contracts. The Service is not directed at or intended for use by minors.

3.2 Business Use

Globiz is primarily a B2B tool. If you are an individual consumer, certain consumer-protection provisions of applicable Singapore law still apply and are not waived by these Terms.

3.3 Account Accuracy

You agree to provide accurate, current, and complete information when registering and to keep that information up to date. We may suspend or terminate accounts registered with false information.

3.4 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. Notify us immediately at sgalphatok@gmail.com if you suspect unauthorised access.

3.5 One Account Per Entity

Each legal entity or individual may maintain only one Account unless expressly authorised by us in writing.

4. Description of Services

Globiz is an agentic CRM and marketing growth workspace designed to help B2B users:

Discover and enrich target customer profiles;
Plan and execute outreach campaigns across email and social channels;
Capture engagement signals (opens, clicks, replies, social interactions);
Track and progress CRM deal states;
Receive AI-powered follow-up recommendations; and
Manage marketing workflows through an agentic assistant.

We reserve the right to modify, add, or discontinue features of the Service at any time with reasonable notice where practicable.

5. Subscriptions and Payments

5.1 Subscription Plans

Access to certain features requires a paid Subscription. Subscription tiers, features, and pricing are described on our pricing page, which may be updated from time to time.

5.2 Billing

Subscriptions are billed in advance on a monthly or annual basis, as selected at checkout. You authorise us (or our payment processor) to charge your payment method on the applicable billing date.

5.3 Taxes

Prices exclude applicable taxes (including Singapore GST). You are responsible for all taxes arising from your use of the Service in your jurisdiction.

5.4 Free Trials

Where a free trial is offered, your access will automatically convert to a paid Subscription at the end of the trial unless you cancel beforehand. We will remind you before conversion where required by law.

5.5 Upgrades and Downgrades

Plan changes take effect immediately (upgrades) or at the next billing cycle (downgrades). Pro-rated credits may be applied at our discretion.

5.6 Cancellation

You may cancel your Subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then.

5.7 Refunds

All fees are non-refundable except:

Where required by applicable Singapore consumer protection law;
Where we terminate your account without cause before your billing period ends (pro-rated refund for the unused portion); or
Where we expressly agree to a refund in writing.

5.8 Late Payments and Suspension

If payment fails, we may suspend access to the Service after providing notice and a reasonable cure period. Accounts with outstanding balances for more than 30 days may be terminated.

Currency: All prices are listed in Singapore Dollars (SGD) unless otherwise stated. International payment methods may be subject to foreign exchange fees imposed by your card provider.

6. Your Data and CRM Content

6.1 Ownership

You retain full ownership of all User Data you input into or generate through the Service. We claim no intellectual property rights over your User Data.

6.2 Licence to Operate the Service

You grant us a limited, non-exclusive, royalty-free licence to host, process, and transmit your User Data solely to provide and improve the Service on your behalf.

6.3 Data Accuracy and Legality

You represent and warrant that:

Your User Data does not infringe any third-party rights;
You have the right to import and use any contact data, including that you hold appropriate legal basis (consent, legitimate interest, or contract) to process the personal data of third-party contacts under applicable law; and
Your CRM data complies with the Singapore Personal Data Protection Act 2012 ("PDPA") and any other applicable data protection laws.

6.4 Data Deletion

You may delete User Data at any time from within the application. Upon account termination, we will delete or anonymise your User Data within 30 days, unless we are required to retain it by law. You may request an export of your data before termination.

6.5 Security

We implement commercially reasonable technical and organisational measures to protect User Data. However, no system is completely secure and we cannot guarantee absolute data security.

6.6 Data Stored Locally

Globiz operates as a desktop application and certain User Data (including CRM records and agent checkpoint files) may be stored locally on your device in ~/.globizwork/. You are responsible for the security of your device and local storage.

7. Outreach, Email, and Social Messaging

7.1 Your Responsibility as the Sender

When you use Globiz to send emails or social media messages to third parties, you are the sender and you are solely responsible for ensuring that all such communications comply with applicable laws, including:

The Spam Control Act (Singapore) and any equivalent anti-spam legislation in recipient jurisdictions;
The CAN-SPAM Act (if sending to US recipients);
The GDPR or equivalent legislation (if sending to EU/UK recipients); and
Platform-specific terms of service for any third-party social media APIs used.

7.2 Required Compliance

You agree to:

Only send messages to recipients who have consented or where you have a lawful basis to contact them;
Include a clear identification of you as the sender;
Provide a valid unsubscribe or opt-out mechanism in all commercial emails;
Honour opt-out requests promptly (within 10 business days); and
Not use purchased, harvested, or scraped contact lists without verifying consent.

7.3 No Guarantee of Deliverability

We do not guarantee that messages sent through the Service will be delivered. Deliverability depends on recipient mail servers, spam filters, and third-party platform APIs beyond our control.

7.4 Rate Limits and Fair Use

We may impose sending limits on Outreach volume to protect platform integrity and prevent abuse. We will communicate applicable limits in the Service or documentation.

7.5 Social Platform Terms

Use of social messaging features (LinkedIn, Twitter/X, Facebook, Instagram, WhatsApp, Telegram, Discord, Slack) is also governed by the respective platform's terms of service. You must comply with those terms independently. We are not responsible for account suspensions imposed by third-party platforms due to your use of the Service.

Prohibited: Using Globiz to send unsolicited bulk messages (spam), phishing communications, or messages that impersonate another person or organisation is a material breach of these Terms and may result in immediate account termination.

8. AI-Generated Content

8.1 Nature of AI Outputs

Globiz includes AI Features powered by large language models (such as Claude, GPT, and Gemini). AI-generated content — including suggested messages, summaries, lead scores, campaign copy, and recommendations — is produced probabilistically and may be inaccurate, incomplete, biased, or outdated.

8.2 Your Review Obligation

You are solely responsible for reviewing, editing, and approving any AI-generated content before relying on it or sending it to third parties. You must not transmit AI-generated content without human review where accuracy is material (e.g., legal, financial, or health-related communications).

8.3 No Professional Advice

AI outputs do not constitute legal, financial, medical, or professional advice of any kind. Do not rely on AI-generated content as a substitute for professional counsel.

8.4 Third-Party AI Providers

AI Features are powered by third-party model providers. Your use of AI Features is also subject to the applicable terms of those providers (e.g., Anthropic, OpenAI, Google). We are not responsible for the policies or outputs of those providers.

8.5 Intellectual Property in AI Outputs

To the extent permitted by law, AI-generated content produced based on your inputs is assigned to you. We make no warranties regarding ownership or copyright status of AI outputs, and you use them at your own risk.

8.6 AI Costs

Use of AI Features may consume API credits or tokens. Your Subscription plan defines included AI usage allowances. Overages may be billed separately or may result in throttling, as described in the pricing documentation.

9. Acceptable Use Policy

9.1 Permitted Use

You may use the Service only for lawful business purposes consistent with these Terms.

9.2 Prohibited Conduct

You must not:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations;
Send spam, phishing emails, or fraudulent communications;
Attempt to gain unauthorised access to the Service, its systems, or other users' accounts;
Reverse-engineer, decompile, or disassemble any part of the Service;
Introduce malicious code, viruses, or harmful data into the Service;
Scrape, harvest, or extract data from the Service using automated means not provided by us;
Resell, sublicense, or provide access to the Service to third parties without our prior written consent;
Use the Service to harass, defame, or harm any person;
Violate the intellectual property rights of any third party; or
Use the Service in any way that could damage our reputation or the integrity of the platform.

9.3 Enforcement

We reserve the right to investigate suspected violations and to suspend or terminate accounts, remove content, and cooperate with law enforcement where appropriate.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its software, design, trademarks, logos, documentation, and all underlying technology, is owned by or licensed to AlphaTok Singapore Pte. Ltd. and is protected by copyright, trademark, and other intellectual property laws.

10.2 Limited Licence to You

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Service for your internal business purposes during your Subscription period.

10.3 Restrictions

You may not copy, modify, distribute, sell, or create derivative works based on any part of the Service without our prior written consent.

10.4 Feedback

If you submit ideas, suggestions, or feedback about the Service, you grant us an irrevocable, royalty-free licence to use and incorporate that feedback into the Service without any obligation to you.

11. Privacy and Personal Data

11.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which complies with the Singapore Personal Data Protection Act 2012 (PDPA). By using the Service, you consent to our data practices as described therein.

11.2 Your Data Protection Obligations

When you input third-party personal data (e.g., contact records) into the Service, you act as the data controller for that data and we act as a data processor on your behalf. You are responsible for ensuring that you have a lawful basis to process such data and that you satisfy all applicable obligations under the PDPA and any other applicable data protection law.

11.3 Data Processing Agreement

Enterprise customers requiring a Data Processing Agreement (DPA) may request one by contacting us at sgalphatok@gmail.com.

11.4 Cross-Border Data Transfers

The Service may involve the transfer of data to third-party service providers (including AI model providers and cloud infrastructure) located outside Singapore. We take steps to ensure adequate data protection safeguards are in place for such transfers as required by the PDPA.

12. Third-Party Integrations

12.1 Third-Party Services

The Service integrates with or connects to third-party platforms and APIs, including but not limited to LinkedIn, Twitter/X, Facebook, Instagram, WhatsApp, Telegram, Discord, Slack, Anthropic (Claude), OpenAI (GPT), and Google (Gemini).

12.2 No Responsibility for Third Parties

We are not responsible for the availability, accuracy, security, or practices of any third-party service. Your use of third-party integrations is at your own risk and subject to those third parties' terms and conditions.

12.3 API Credentials

You are responsible for obtaining and maintaining any API keys, OAuth tokens, or credentials required to connect third-party services. You must not share these credentials with unauthorised parties and must revoke access promptly if credentials are compromised.

12.4 Service Availability

We do not guarantee continued availability of any third-party integration. Third-party platforms may change their APIs or policies at any time without notice to us, which may affect the functionality of the Service.

13. Disclaimers and Limitation of Liability

13.1 "As Is" Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY SINGAPORE LAW, WE DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT.

13.2 Availability

We do not warrant that the Service will be uninterrupted, error-free, or secure. We may suspend the Service for maintenance, updates, or other operational reasons with or without notice.

13.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ALPHATOKSINGAPORE PTE. LTD. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR REPUTATIONAL DAMAGE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.4 Cap on Liability

Our total aggregate liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the greater of: (a) the total fees paid by you in the three months immediately preceding the event giving rise to the claim; or (b) SGD 100.

13.5 Consumer Rights

Nothing in these Terms limits or excludes any rights you may have under the Singapore Consumer Protection (Fair Trading) Act or other applicable mandatory consumer protection legislation. If you are a consumer, statutory rights that cannot be waived by contract remain unaffected.

14. Indemnification

You agree to defend, indemnify, and hold harmless AlphaTok Singapore Pte. Ltd. and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

Your use of the Service;
Your User Data;
Your Outreach communications;
Your violation of these Terms;
Your violation of any applicable law or regulation; or
Your infringement of any third-party rights.

We reserve the right to assume exclusive control of the defence of any matter subject to indemnification, in which case you agree to cooperate with our defence.

15. Termination and Suspension

15.1 Termination by You

You may terminate your Account at any time by cancelling your Subscription and deleting your account in the application settings. Termination does not entitle you to a refund except as provided in Section 5.7.

15.2 Termination or Suspension by Us

We may suspend or terminate your Account or access to the Service, with or without notice, if:

You materially breach these Terms and fail to remedy the breach within 14 days of written notice;
You engage in conduct we reasonably determine poses a risk to the Service, other users, or third parties;
You fail to pay fees when due;
We are required to do so by law or regulation; or
We decide to discontinue the Service (with at least 30 days' notice where practicable).

15.3 Effect of Termination

Upon termination, your licence to use the Service ends immediately. Provisions of these Terms that by their nature should survive termination (including Sections 6, 10, 13, 14, and 16) will continue in full force.

15.4 Data Retrieval

Following termination, you may request an export of your User Data within 14 days. After 30 days from termination, we may permanently delete your User Data.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

16.2 Informal Resolution

Before initiating any formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at sgalphatok@gmail.com. We will try to resolve the dispute within 30 days.

16.3 Mediation

If informal resolution fails, the parties agree to attempt mediation administered by the Singapore Mediation Centre (SMC) before commencing litigation or arbitration.

16.4 Arbitration

If mediation is unsuccessful, any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Arbitration Rules. The seat of arbitration shall be Singapore. The language of arbitration shall be English. The tribunal shall consist of one arbitrator.

16.5 Consumer Carve-Out

Notwithstanding the above, individual consumers (non-business users) retain the right to bring claims before Singapore courts of competent jurisdiction as provided under mandatory consumer protection law.

16.6 Injunctive Relief

Nothing in this Section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will provide at least 14 days' advance notice by: (a) displaying a notice in the Service; and/or (b) sending an email to the address associated with your Account.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your Subscription before the effective date.

18. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Method	Details
Email	sgalphatok@gmail.com
Entity	AlphaTok Singapore Pte. Ltd.
Jurisdiction	Republic of Singapore

For data protection enquiries or to exercise your rights under the PDPA, please use the email above with the subject line "PDPA Request".